← Back

Terms of Service

Article 1 (Scope of Application)

  1. These Terms of Service (hereinafter referred to as "Terms") set forth the conditions for use of the smartphone application "Dear Juliet" (hereinafter referred to as "App") and related services (hereinafter referred to as "Service") provided by TOBE, Inc. (hereinafter referred to as "Company").
  2. Users shall use the Service upon agreeing to these Terms.
  3. The Privacy Policy, guidelines, and other rules posted by the Company within the App or on the official website shall constitute a part of these Terms.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

  1. "User": Refers to any individual who downloads and uses the App.
  2. "Service": Refers to the App and related services provided by the Company.
  3. "External AI Service": Refers to ChatGPT (OpenAI) and other external generative AI services used by the Company to provide the Service's functions.
  4. "Input Data": Refers to text, voice, settings information, and other information entered or transmitted by users within the Service.
  5. "Rose": Refers to credits that can only be used within the Service and are consumed as consideration for using functions determined by the Company.
  6. "Paid Rose": Refers to Roses obtained by users through In-App Purchase provided by app distribution operators such as Apple Inc. or Google LLC (hereinafter referred to as "Store Operators").
  7. "Free Rose": Refers to Roses granted free of charge by the Company through new registration bonuses, login bonuses, campaigns, and other means.
  8. "Consumable Content": Refers to chat functions, fortune-telling functions, and other functions determined by the Company that become available by consuming Roses.
  9. "Subscription": Refers to the right to use paid plans or additional features of the Service for a fixed period through auto-renewable subscriptions provided by Store Operators.

Article 3 (Nature of Service and Disclaimer)

  1. [Purpose of the Service] The Service is intended for entertainment, creative dialogue, and everyday reflection on users' feelings. It does not provide medical practice, psychotherapy, counseling, diagnosis, treatment, emergency response, crisis intervention, or any other similar professional support.
  2. [Contacting Professional Organizations] If a user is experiencing physical or mental distress, self-harm, suicidal ideation, risk of harm to others, abuse, violence, imminent danger, or any other situation requiring professional or emergency support, the user shall contact a physician, mental health professional, police, fire department, local government, consultation service, or other professional organization instead of using the Service.
  3. [No Guarantee of Effects] The Company does not guarantee that AI character responses within the Service will improve, resolve, diagnose, treat, or prevent a user's mental condition, health condition, relationships, life issues, or any other circumstances.
  4. [Liability for Damages] The Company shall not be liable for damages incurred by users in connection with the use or inability to use the Service, except in cases of intentional misconduct or gross negligence by the Company.

Article 4 (Use by Minors)

  1. When minors use this Service, they must obtain consent from their parents or legal guardians.
  2. The Company may restrict expression content, all or part of functions, usage time, and other usage conditions for minors.
  3. When minors purchase Paid Roses, they must obtain consent from their parents or legal guardians.

Article 5 (About Rose (Credits))

  1. Roses can only be used within the Service and cannot be exchanged for, converted to, or refunded as cash, electronic money, points, or similar items.
  2. Roses cannot be transferred, lent, sold, inherited, or otherwise disposed of to third parties.
  3. Roses shall be consumed when using each function within the Service according to conditions determined by the Company.
  4. The Company may change the provision method, management method, and specifications of Roses to the extent permitted by law.

Article 6 (Paid Rose and Free Rose)

  1. Roses are distinguished between Paid Roses and Free Roses.
  2. Free Roses are not subject to refunds, reimbursements, or compensation for any reason.
  3. Paid Roses also cannot be refunded, reimbursed, or cancelled except as provided by law or through procedures approved by Store Operators.
  4. Free Roses may be granted as login bonuses or through campaigns.
  5. Rose consumption is automatically performed according to the priority order based on categories determined by the Company, and users cannot specify or change the consumption order.
  6. The length of Free Rose expiration periods does not affect the Rose consumption order.
  7. The Company manages records of Rose purchases, grants, consumption, and forfeiture separately according to the categories of Paid Roses and Free Roses.

Article 7 (Rose Expiration and Forfeiture)

  1. Paid Roses have no expiration date. Free Roses have an expiration date.
  2. Free Roses that have passed their expiration date are automatically forfeited and cannot be used or consumed thereafter.
  3. The Company shall not restore, re-grant, compensate, or otherwise address forfeited Free Roses.
  4. The Company shall not be liable even if Free Roses are forfeited due to user circumstances such as not using Free Roses, not logging in, or other reasons.

Article 8 (Usage Fees, Subscriptions, Payment, and Store Operator Rules)

  1. Downloading the App and some basic features are available free of charge.
  2. Users can use Consumable Content by consuming Roses.
  3. Payment for Paid Roses shall be made through payment methods provided by Store Operators.
  4. The Service may provide paid plans through auto-renewable subscriptions offered by Store Operators.
  5. Subscription fees, renewals, cancellations, refunds, and other conditions shall be governed by the terms and procedures established by Store Operators, except as otherwise provided by law.
  6. Even if a user cancels a subscription, no prorated refund or other refund will be provided for a usage period that has already started, except where permitted by law or separately allowed by a Store Operator.
  7. Users must cancel subscriptions themselves through Apple ID, Google Account, or other management screens provided by Store Operators. Deleting the App or deleting an account alone does not automatically cancel a subscription.
  8. Matters regarding purchase cancellation, refunds, billing, payment, taxes, and other settlement matters shall be subject to the rules and procedures of Store Operators, except as provided by law.

Article 9 (Insufficient Balance and Usage Restrictions)

  1. If the user's Rose balance is less than the consumption amount determined by the Company, the user cannot use the relevant function.
  2. The Company shall not be liable even if use was not possible in the above case due to communication failures, display delays, or other reasons.

Article 10 (Account and Usage Environment)

  1. Users shall use the App at their own responsibility, and shall prepare the device, network environment, and other requirements for use at their own expense and responsibility.
  2. The Company does not guarantee that the App will continuously operate on all devices, operating systems, browsers, network environments, or app versions. All or part of the App may become unavailable due to specification changes in operating systems, devices, Store Operators, external services, or other factors.
  3. Users shall maintain the operating system version, app version, and network environment specified or recommended by the Company in order to use the Service. Even if the Service cannot be used because a user uses an outdated operating system, outdated app version, unsupported device, or similar environment, the Company has no obligation to provide refunds, compensation, restoration, or other support, except as required by law or Store Operator rules.
  4. The Company does not guarantee the storage, restoration, or backup of conversation history or other data saved by users on this Service. Such data may not be recoverable if deleted or lost.

Article 11 (Intellectual Property Rights and Data Usage)

  1. Intellectual property rights for all content constituting the Service, including text, images, voice, programs, and all other content, belong to the Company or legitimate rights holders.
  2. While users retain rights to their Input Data, the Company may use Input Data free of charge for the purposes of providing the Service, operations, quality improvement, personalization, fraud prevention, usage analysis, and new feature development.

Article 12 (Prohibited Activities)

Users shall not engage in the following activities when using the Service:

  1. Activities that violate laws or public order and morals
  2. Inputting excessively violent, sexual, discriminatory, or defamatory content toward AI characters
  3. Fraudulent acquisition or use of Roses, or attempts thereof
  4. Activities that place excessive load on the Service's systems, or unauthorized access
  5. Prompt injection or other unauthorized interference with AI
  6. Other activities deemed inappropriate by the Company

Article 13 (Service Suspension, Changes, and Termination)

  1. The Company may suspend, change, or terminate all or part of the Service in the following cases. The Company will notify users in advance to the extent possible, but may implement such actions without prior notice in urgent situations.
    1. When performing system maintenance or updates
    2. Force majeure such as natural disasters, power outages, communication failures, or external service failures
    3. When provision of the Service becomes difficult due to specification changes or suspension by External AI Services or Store Operators
    4. When response to unauthorized use is necessary
    5. Other cases the Company reasonably deems necessary
  2. Even if all or part of the Service is suspended, changed, or terminated pursuant to the preceding paragraph, the Company has no obligation to provide refunds, reimbursements, cash conversion, compensation, alternative services, or any other support for unused Roses or other digital items usable within the Service, except where required by law or by procedures established by Store Operators.
  3. If the Company terminates the Service, it will endeavor to notify users at least 30 days before the scheduled termination date by a method the Company reasonably deems appropriate. However, the Company may terminate or suspend the Service without prior notice if unavoidable circumstances arise, such as suspension of external services, legal requirements, security issues, natural disasters, or other force majeure events.
  4. For subscriptions, even if there is a usage period after the Service termination date, refund availability and procedures shall follow applicable laws or the terms, rules, or decisions of Store Operators. The Company may be unable to directly refund fees paid through Store Operators.
  5. The Company may impose usage restrictions, account suspension, or other measures on users when necessary for fraud prevention or other operational reasons. The Company will endeavor to notify users and explain the reasons to the extent possible. However, only when there are legitimate reasons such as fraud prevention, legal compliance, or cooperation with investigative authorities, the Company may take measures without prior notice or withhold all or part of the reasons.

Article 14 (Disclaimer)

  1. The Company makes no warranty that the Service will be suitable for any particular purpose of the user, that it will produce the expected results, value, accuracy, completeness, or usefulness, or that the Service will be provided without interruption.
  2. The Company shall not be liable for the following damages incurred by users in connection with the Service, except in cases of intentional misconduct or gross negligence by the Company:
    1. Damages arising from disputes, communications, or transactions between users and third parties (including other users)
    2. Damages arising from causes beyond the Company's control, such as communication lines, devices, operating systems, browsers, app versions, Store Operators, or External AI Services
    3. Damages arising from the suspension, change, or termination of the Service
  3. Even if the Company causes damage to users in connection with the Service, except in cases of intentional misconduct or gross negligence by the Company, the Company's liability shall be limited to ordinary and direct damages actually incurred by users.

Article 15 (Changes to Terms of Service)

  1. The Company may change these Terms when deemed necessary.
  2. For changes that significantly affect users, such as changes to usage fees or Rose specifications, the Company will provide advance notice through in-app notifications or other means.
  3. For minor changes or when urgent necessity arises, changes may be made without prior notice.
  4. If users use the Service after changes, they shall be deemed to have agreed to the revised Terms.

Article 16 (Severability)

  1. Even if any provision or part of these Terms is determined to be invalid or unenforceable under applicable laws, the remaining provisions of these Terms shall continue to be fully effective.

Article 17 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by the laws of Japan.
  2. Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Revised on May 8, 2026