A letter usually arrives around 9:00 pm each day. Delivery time may vary depending on network conditions, device notification settings, or server status.

When you reply to a letter, Juliet uses that content when writing future letters. Replies are not handled like instant chat.

Update the app, check notifications, check your network connection and login status, then restart the app. If the issue continues, please contact us.

Check that notifications are allowed for Dear Juliet in your device settings. Battery saver modes or focus modes may also suppress notifications.

Letters may still arrive without a reply. However, the more you reply, the easier it is for future letters to reflect you.

Roses are in-app credits used for certain features in Dear Juliet. There are free Roses and paid Roses purchased through store billing.

Roses are consumed when using certain additional in-app features or content. Please check the in-app display for applicable features and amounts.

Roses are consumed when you confirm use of an eligible feature. Screen updates may be delayed depending on network conditions.

A subscription grants access to a paid plan or additional features for a set period. Roses are in-app credits consumed when using eligible features.

Refund eligibility is determined by App Store or Google Play policies. We cannot directly process refunds for store payments.

Cancel subscriptions from your App Store or Google Play account settings. Deleting the app alone does not cancel a subscription.

You may be able to use subscription features until the current billing period ends. After that, usage returns to the free scope or remaining Roses.

The timing of plan changes and downgrades follows each store's rules. Please check the App Store or Google Play purchase management screen.

For App Store purchases, request through Apple. For Google Play purchases, request through Google Play.

Submit a request from the account deletion page. Deleted data cannot be restored. Subscriptions must be cancelled separately through the App Store or Google Play.

They are used to provide the service, personalize the experience, improve quality, prevent fraud, and respond to inquiries. See the Privacy Policy for details.

Juliet generates letters based on your replies and settings. However, we do not guarantee complete memory or reproduction of every detail.

You can request deletion of eligible data through account deletion or by contacting us. Some records may be retained for legal or fraud-prevention reasons.

Yes. Dear Juliet includes content generated by AI. We do not guarantee accuracy, completeness, or effect.

No. Dear Juliet is for entertainment, creative dialogue, and everyday reflection. If you need professional or emergency support, contact a doctor, professional advisor, police, fire department, local government, or appropriate support service.

We may restrict features or suspend accounts for use that we deem inappropriate, including violent, sexual, discriminatory, defamatory, or fraudulent use.

Minors must obtain consent from a parent or legal guardian. The same applies when purchasing paid Roses.